Please also note our Erstattungs- und Rückgabebestimmungen and Allgemeinen Geschäftsbedingungen.
Cancellation Policy
(1) Insofar as contracts for chargeable services are concluded between us and our customers, where the customer has a statutory right of withdrawal (namely in the case of a contract concluded exclusively using means of distance communication such as letter, telephone, e-mail, online form), the following cancellation policy applies:
(2) Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods (or the last goods, partial shipment or piece in the case of a contract for several goods of a uniform order or the delivery of goods in several partial shipments or pieces) to revoke without giving reasons.
The withdrawal period for services is fourteen days from the date of conclusion of the contract.
To exercise your right of withdrawal, you must contact us:
Annitaño UG (haftungsbeschränkt)
Alter Wall 32
20457 Hamburg
Telephone: +49 (0)1515 757 9438
E-Mail: info@annitano.de
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the Muster-Widerrufsformular auf unserer Internetseite on our website or send us another clear declaration. If you make use of this option, we will immediately send you a confirmation of receipt of such a revocation (e.g. by e-mail).
(3) Consequences of Cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
If you have requested that the services should commence during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided by the time you inform us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.
(4) Exceptions to the Right of Cancellation
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right of withdrawal does not exist or expires for the following contracts:
Exclusion of the Right of Cancellation
(1) The right of withdrawal does not apply to contracts
(2) The right of withdrawal expires prematurely for contracts
If you wish to withdraw from the contract, please fill out this form
and send it back to us.