guidelines
Our refund and return policy is valid for 30 days. If more than 30 days have passed since your purchase, we cannot offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the condition you received it. It must also be in the original packaging. Non-returnable items include gift cards. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted:
- item that is not in its original condition, damaged or missing parts for reasons not attributable to our error.
- Any item that is returned more than 30 days after delivery.
refunds
As soon as your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also let you know about the approval or rejection of your refund. If the refund is approved, it will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds.
If you have not yet received a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often a processing time before a refund is posted. If you have done all of this and have not yet received your refund, please contact us at
Articles on offer
Only regularly priced items can be refunded. Items on offer cannot be refunded.
Exchange
We will only replace items if they are faulty or damaged. If you need to exchange the item, please send us an e-mail to
Gifts
If the item was marked as a gift when it was purchased and shipped directly to you, you will receive a credit for the value of your return. Once the returned item has been received, a gift voucher will be sent to you. If the item was not marked as a gift when it was purchased, or if the gift giver sent the order to themselves to give to you later, we will send a refund to the gift giver and they will be notified of your return.
Return shipment
To return your product, please send an email to info@annitano.de and we will contact you. You are responsible for paying the shipping costs to return your item. Shipping costs are non-refundable. In the event of a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, it may take different lengths of time for the exchanged product to reach you. If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing insurance for shipping. We do not guarantee that we will receive your returned item.
Do you need help?
Contact us at info@annitano.de for questions about refunds and returns.
Refunds and returns FAQ
How long does it take until I receive my refund?
The processing time for refunds is usually a few days after we have received and checked your return. The credit will be automatically applied to your credit card or original means of payment.
Which items can be returned?
Not all items are eligible for return. Please check our Refunds and Returns Policy for details on which items are eligible for return.
Who bears the costs for the return shipment?
The customer is responsible for paying the shipping costs for returning the item. The shipping costs are non-refundable.
Can I exchange an item?
We will only replace items that are faulty or damaged. Contact us for more information on the exchange procedure.
What do I need to do to initiate a return?
To initiate a return, please send an email to info@annitano.de stating your name, order number and the reason for the return. We will then provide you with further return instructions.
Can I get a refund for an item on sale?
Only regularly priced items are refundable. Items on offer cannot be returned or exchanged.
