With the introduction of the Omnibus Directive on May 28, 2022, we, as a retailer, are required to transparently present the authenticity of our customer reviews. At Annitaño, we place the utmost importance on this responsibility and want to ensure that all submitted reviews are both authentic and credible.
To achieve this goal, we have implemented a series of measures:
- Purchase Verification: We only accept customer reviews from individuals who have actually made a purchase with us. We accomplish this by carefully tracking the purchase history and actively requesting feedback only after a completed transaction. This way, we ensure that only legitimate reviews make it into our system.
- Real-Time Moderation: Our dedicated team meticulously checks each incoming review for its authenticity and appropriateness. Reviews that violate our guidelines—such as fake content or offensive remarks—are immediately removed. This measure helps maintain our platform at a high quality level.
- Transparent Communication: We encourage our customers to openly and honestly share their experiences with our products. Constructive feedback, both positive and negative, is of great significance to us and aids in continuously improving our service.
- Use of Germanized for WooCommerce: Through the integration of Germanized for WooCommerce, we have implemented effective tools for reviewing and moderating ratings. This technical support ensures that all published reviews are authentic.
- Customer Feedback and Continuous Improvement: We value the vital feedback from our customers and regard every review as an opportunity for development. At regular intervals, we analyze the incoming feedback to recognize trends and, if necessary, make adjustments to our offerings or services. It is important to us that our customers know their opinions are heard and that we strive to meet their expectations.
We believe that trustworthy reviews play a crucial role in the purchasing decision. If you have any questions about our verification process or need further information, please do not hesitate to contact us.
To submit a review now, please click on the stars of the respective product.
Thank you for your trust in Annitaño!
